If you purchased a hot tub, from FreeflowSpas.com and it has not shipped yet, fill out this form. If your hot tub has been shipped, contact our Customer Service team to process your return 888-961-7727 (M-F, 8-5pm PST). Hot tub returns will be charged a 10% restocking fee (if it was shipped). Applies to orders placed on FreeflowSpas.com only. All returns must be requested within 60 days from the time of purchase.
If you purchased an accessory, from FreeflowSpas.com and wish to return it, fill out the return form below and someone will be in touch within 3 business days. All orders from FreeflowSpas.com can be returned within 60 days from the date of purchase.
*Order cancellations and returns initiated prior to the spa shipping from our facility will be refunded in full. Accessories returned after we have shipped will be subject to return shipping fee. Applies to orders placed on FreeflowSpas.com only. Any local dealer orders must be handled through the location from which you made the initial purchase.