Standard shipping via common carrier is included in the quoted price. See our Curbside Delivery Policy for delivery process details.
Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2 - 4 weeks from the time of order.
Please include a daytime phone number and a valid email address in the shipping information at the time of check out.
*Delivery is permitted within the contiguous United States only, excluding Alaska, Hawaii and Puerto Rico.
Hey hot tubber! Whether you purchased a new hot tub or are doing research before your purchase, welcome! It may seem like a hassle to buy and own a hot tub… but it’s not 1990 anymore. Bulky and complicated spas are out, while sleek and easy spas are in! Freeflow spas are meant for those who don’t want to hassle with bulky and expensive hot tubs and all the maintenance that comes with. These spas rotationally-molded, meaning they are extremely lightweight and energy efficient. Most can even plug into any regular outlet.
Filling your spa is simple. Place your garden hose to the water enters the spa through the filter compartment. It is recommended to fill your spa until the water line is 6 inches below the bar top, and/or 6 inches above the highest jet. Keep in mind how many people will be using the spa at one time to account for the volume displacement.
See above for easy water treatment set up and maintenance!
It’s easier than ever to set your desired filter modes using the one-stop control panel! You can set your filtration system to run at your desired intervals with just a few clicks on the control panel. We made a quick video to break it down!
No relaxing spa night or backyard party is complete without mood lighting. It’s easy to work your light settings from the intuitive control panel. If your spa is from our Premier series, your spa comes with 2 external lights on either side of where the step is placed for safer entry.
Both our Premier and Sport series spas include a multi-color LED light that can stay at solid color or rotate through colors synced to the inside of the tub
Your new spa will reach temperature after about 24 hours!
Depending on conditions, your new spa will heat an average of 2 degrees per hour in a 110v model, and an average of 4 degrees per hour in a 220v model. Most customers find their spas reach their desired temperature around 24 hours after filling and plugging in the spa.
Of course, many factors can affect how long it takes to warm up, including the size of hot tub, temperature of the hose water, if you are in an extreme climate, and more.
How do I work the control panel?
Our intuitive control panel makes it simple to operate your spa all from one place. Here’s a video explaining the basics!
To give you a quick breakdown, 110V spas can run either the jets or the heat on high, but cannot run both on high simultaneously. However, you can run the heat and jets on low together, and the spa plugs into a standard outlet without need for additional wiring.
220V spas can run both the heat and the jets on high, but wiring must be done by a licensed electrician. Most hot tubbers do not prefer to run the heat while in the hot tub, since your water won’t slip in temperature much in a normal 30 minute soak, so it is up to your preference.
Ahhh, jets. The best way to unwind from a long day, or even begin your mornings. Luckily, it’s easy to control your spa’s jets by using the control panel. Check out more information from this quick video.
We highly recommend purchasing a cover lifter with your spa. This makes it easy to uncover and enjoy your spa in just a few seconds, and it keeps the cover clean and off the ground.
Our covers are thermal-locking for maximum energy conservation. This also ensures your spa stays at your desired temperature, so it’s always ready for you to soak! We highly recommend you install the cover lifter before filling your spa. If you have already filled your tub, no problem! You can wait until you drain your spa. Just be sure to store your cover somewhere off of the ground during use in the meantime to keep it clean and prolong its life.
You will need to install the cover lock as well, which is very simple and makes your spa even more energy efficient!
An ozonator helps your hot tub’s water stay clean and clear. Ozone is produced from the "free" air surrounding the Ozone Generator by exposing the oxygen (in the air) to a special encapsulated corona discharge unit located inside the cabinet. Ozone helps reduce harmful microorganisms, neutralize viruses, and oxidize water impurities such as detergents, lotions, perfumes, and body oils, thereby keeping your spa water clear, fresh and inviting.