LIVRAISON

Standard shipping via common carrier is included in the quoted price. See our Curbside Delivery Policy for delivery process details.

Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2 - 4 weeks from the time of order.

Please include a daytime phone number and a valid email address in the shipping information at the time of check out.

*Delivery is permitted within the contiguous United States only, excluding Alaska, Hawaii and Puerto Rico.

Shipping

Hot Tubs: FreeflowSpas.com hot tub purchases are shipped via free curbside delivery (available for continental US only) within 3-4 weeks of purchase. Once your hot tub has shipped you will receive an email with tracking information. You can always refer to the order tracking tool to check the status of your order. If you ordered any accessories with the hot tub, they will be shipped and packaged within the hot tub.

Replacement Covers: Free 6-8 week shipping (M-F) in the continental U.S. Once your order has shipped you will receive an email with tracking information. Your order will be delivered through one of the following providers, depending on your location: TForce, USF, JJT Logistics. Once you receive your tracking number, please note that it may take a few days for the information to appear in the portal of the respective logistics company. All sales are final for this item, refer to our Return Policy. If there are any issues with your cover delivery and the cover is returned to us, the customer will be responsible for a $150 shipping fee. If any freight storage fees were accrued before the cover was returned to us, you will be charged the $150 shipping fee plus the additional storage fees.

Accessories: Accessory orders will be processed and shipped within 10 business days of purchase within the continental U.S.