Standard shipping via common carrier is included in the quoted price. See our Curbside Delivery Policy for delivery process details.
Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2 - 4 weeks from the time of order.
Please include a daytime phone number and a valid email address in the shipping information at the time of check out.
*Delivery is permitted within the contiguous United States only, excluding Alaska, Hawaii and Puerto Rico.
Every Freeflow Spas hot tub come complete with a thermal-locking cover, filter, and 110v plug-in cord. If you want to buy additional accessories, you can purchase them from your Freeflow Spas dealer at the time of your spa purchase or through our website here. All accessories purchased on FreeflowSpas.com ship via UPS.
You have choices! You can buy your accessories such as step, cover lifters, replacement filters, and more online through FreeflowSpas.com. Or you can find your local Freeflow Spas retailer and buy from them directly.
Call our Customer Support team at 888-961-7727. We will do everything in our power to make changes to your order; however, if your order has already shipped, you may be subject to additional charges.
Please work directly with your local Freeflow Spas dealer to discuss the return of any spa purchased through them. The option to return the spa is left to the sole discretion of the local Freeflow Spas dealer.
Shipping & Delivery
FreeflowSpas.com accessories are all shipped via UPS Ground withinthe 48 continental US. Orders will be processed and shipped within 1 week of purchase. Once your order has shipped you will receive an email from UPS with tracking information.
Please call Customer Service at 888-961-7727 Monday-Friday between 8am-5pm Pacific time to initiate your return. You can also reply to your order confirmation email to initiate the return process.
Please note: return shipping charges apply to returned accessories.
Your first call should be to the dealer you purchased your Freeflow Spas hot tub from. They can help you assess any issue and send out a service tech professional if necessary.
You can also call us! Our toll-free number is 888-961-7727. Our Customer Service is well versed in all our Freeflow Spas hot tub models and inner workings. We also have some great “how to” videos to help you get familiar with some of the routine maintenance and functionality of your spa. Check them out!
We’ve got a treasure trove of information for spa owners, including an electronic copy of your Owner’s Manual, in the Owner’s Corner.
All Freeflow Spas are Plug-N-Play, which means no special wiring required! They are 110v spa that need a standard plug. Do not use an extension cord! However, if you want to run the jets and heater on high at the same time, you may want to change it to 230v. This will require you to work with a licensed electrician to upgrade your 110v spa and set up a dedicated 50amp outlet near the spa. Freeflow Spas are extremely energy efficient. The Plug-N-Play model will maintain heat (within a few degrees) throughout your soak so that you can use the jets on high during your hot tubbing time. But you always have the option to change it to a 230v because all Freeflow Spas are 110v/230v convertible.
Every Freeflow spa comes with a 5-year structure warranty, 5-year shell/surface warranty, 1-year equipment warranty, 1-year labor warranty, and 1-year plumbing warranty. If you purchased a Freeflow Spas Premier Series spa, you also get a 2-year warranty on the synthetic wood cabinet.
To register your warranty with us, click here. (insert new link)
You’re not alone. In fact, that’s one of the biggest concerns 1st time hot tub owners have. We’ve done our best to make water care as simple as possible. You want to spend more time soaking than cleaning, right? We get it! Check out this video to see just how simple it is.
Need more help? You can call our toll-free Customer Service number at 888-961-7727 or reach out to your local dealer. Most dealers offer routine water care services.
Freeflow Spas hot tubs can warm up to a toasty 104 degrees. That's quite warm, though. So check out what temperature works best for you before committing to that max temperature!
No, we do not recommend using saltwater or salt systems with Freeflow Spas. They were not designed for the salt environment and may corrode depending on the system used and the water parameters maintained. Any resulting chemical damage to the spa will void the warranty.