Standard shipping via common carrier is included in the quoted price. See our Curbside Delivery Policy for delivery process details.
Carrier will call to set up a delivery time. Extraordinary delivery requirements may necessitate an additional fee to the carrier. The estimated delivery time will be approximately 2 - 4 weeks from the time of order.
Please include a daytime phone number and a valid email address in the shipping information at the time of check out.
*Delivery is permitted within the contiguous United States only, excluding Alaska, Hawaii and Puerto Rico.
Every Freeflow Spas hot tub ships direct from our factory with a thermal-locking cover and 110v plug-in cord. If you want to buy additional accessories, you can purchase them from the website at the time you purchase your hot tub. All purchases with a hot tub ship for free.
All Freeflow Spas can be converted to 220v. Please contact our Customer Service team at 888-961-7727 or consult with your local dealer.
You have choices! You can buy your accessories such as step, cover lifters, replacement filters, and more, from FreeflowSpas.com. Or you can find your local Freeflow Spas retailer and buy from them directly.
Call our Customer Support team at 888-961-7727. We will do everything in our power to make changes to your order; however, if the spa has already gone into production or the order has shipped, you may be subject to additional charges.
All FreeflowSpas.com online purchases are backed by a 60-day Satisfaction Guarantee (link). If you aren’t satisfied with your spa within the first 60 days of receiving it, call us at 888-961-7727. We’ll arrange for it to be picked up from your home. If you decide you don’t want your spa after the 60-day Satisfaction Guarantee expires, call us anyway. We’ll work with you on your options. Or you can find your local dealer and work with them directly. Often, they’ll buy back your spa (if it’s in good condition) and help fit you to a spa that may be better suited to your needs.
FreeflowSpas.com offers consumer financing as a convenient way to make hot tub ownership more affordable. However, the terms, conditions, and payback are between you and the financing company. FreeflowSpas.com does not impact or decide on financing approvals.
Shipping & Delivery
When you order from FreeflowSpas.com, your spa is delivered to your curbside or driveway. It’s then your responsibility to move it from your curbside to the final location. Freeflow Spas are lightweight and easy enough to move with a few friends and a furniture dolly. If you do not want to move it yourself contact your local Freeflow Spa dealer, who will help you install it, fill it, show you how to care for your water, and answer any of your hot tub questions for a small fee.
If you ordered your spa on FreeflowSpas.com, you should receive your spa within 2-3 weeks. You’ll receive emails along the way so that you know when the order is received, when your spa ships and when it’s scheduled to arrive in your area. The delivery company will call you directly to schedule a window for the delivery.
Can’t wait that long? Try calling your local Freeflow Spas retailer. They just might have the spa you want in stock for delivery today or tomorrow. We can’t argue with instant gratification. When you want to hot tub, you want to hot tub!
Don’t fret! The delivery company will call you as soon as the spa is nearing your town to schedule a delivery window. You will work directly with them on a time that is convenient for you. Shipping is free when you take delivery Monday-Friday during business hours. If you need a weekend delivery or if you have extraordinary delivery conditions (super remote location, more than 6 stairs, etc.), there may be an upcharge. You will work directly with the delivery company on those details.
Call us! Our toll-free number is 888-961-7727. Our Customer Service is well versed in all our Freeflow Spas hot tub models and inner workings. We also have some great “how to” videos to help you get familiar with some of the routine maintenance and functionality of your spa. Check them out!
Prefer a local resource? We have an expansive dealer network, so take a look for the dealer nearest you that can provide professional customer service and repairs as needed.
We’ve got a treasure trove of information for spa owners, including an electronic copy of your Owner’s Manual, in the Owner’s Corner.
All Freeflow Spas are Plug-N-Play, which means no special wiring required! They are 110v spa that need a standard plug. Do not use an extension cord! However, if you want to run the jets and heater on high at the same time, you may want to change it to 230v. This will require you to work with a licensed electrician to upgrade your 110v spa and set up a dedicated 50amp outlet near the spa. Freeflow Spas are extremely energy efficient. The Plug-N-Play model will maintain heat (within a few degrees) throughout your soak so that you can use the jets on high during your hot tubbing time. But you always have the option to change it to a 230v because all Freeflow Spas are 110v/230v convertible.
Every Freeflow spa comes with a 5-year structure warranty, 5-year shell/surface warranty, 1-year equipment warranty, 1-year labor warranty, and 1-year plumbing warranty. If you purchased a Freeflow Spas Premier Series spa, you also get a 2-year warranty on the synthetic wood cabinet.
To register your warranty with us, click here. (insert new link)
You’re not alone. In fact, that’s one of the biggest concerns 1st time hot tub owners have. We’ve done our best to make water care as simple as possible. You want to spend more time soaking than cleaning, right? We get it! Check out this video to see just how simple it is.
Need more help? You can call our toll-free Customer Service number at 888-961-7727 or reach out to your local dealer. Most dealers offer routine water care services.
Freeflow Spas hot tubs can warm up to a toasty 104 degrees. That's quite warm, though. So check out what temperature works best for you before committing to that max temperature!